Product Description
Q: Do you ship worldwide?
A: Yes, we ship our products worldwide. No matter where you are. Please take note: Some COUNTRIES may take longer and require additional shipping charges.
Q: How about the leading time ?
A: For stock items, ship within 2 days, some can be shipped the day; customized order may need 15-20days to produce.
Q: Can You Help Me Design a Custom Piece of Jewelry?
A: Xingyue gems specializes in full custom design, and can create the jewelry piece you desire.
Q:Do you have a warranty on the moissanite stone?
A: Yes! Every Moissanite comes with a limited lifelong warranty that protects it against damage to the stone and any changes in color, clarity or brilliance.
Q: What metal options do you offer?
A: we provide 18K/14K/9K gold and 925 silver in white, yellow and Rose color.
Q: What`s your MOQ?
A: Jewelry product MOQ 1 pieces
Q: What payment methods do you have?
A: you can pay with Visa, Mastercard, Apple pay and so on.
Q: Can I make changes to my order?
A: Our orders are processed within 24 - 48 hours during business days. If you reach out to us before the item has been processed, we can help you make changes. But if your order has been processed and shipped out, we won't be able to make any changes.
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